California Public Utilities Commision1-800-649-7570
505 Van Ness Avenue
San Francisco, CA - 94102
CPUC will negotiate a payment plan for those who have fallen behind.
First, you need to contact the utility directly, using the utility customer service phone number printed on the front page of your bill. Be sure to have a complete copy of your bill in front of you.
If you cannot resolve the problem after talking with a utility representative, please call us at: 1-800-649-7570. We can walk you through the process of negotiating a payment plan, and connect you with someone from the utility who can help.
CPUC also works with the CARE program, FERA program, and Life-Line programs.
Families whose household income slightly exceeds the low-income energy program allowances will qualify to receive FERA discounts, which bills some of their electricity usage at a lower rate. FERA is available for customers of Southern California Edison, San Diego Gas and Electric Company, and Pacific Gas and Electric Company. Call your electric utility if your family qualifies.